Before you start

Test Claude web chat and Claude Code separately; they can use different entitlements and authentication.

Step by step

  1. Check the official status or announcement page at https://status.claude.com/. A help page is not necessarily a live status monitor.
  2. Reproduce the Claude issue on one exit and record its time, code, stage and duration.
  3. Send a short message before testing an attachment. For Claude Code, check sign-in and terminal proxy settings.
  4. Compare wired, Wi-Fi or another network while changing only one condition.
  5. If the app is slow but the browser works, compare app and system proxy settings for duplication.
  6. Test Claude web chat and Claude Code separately; they can use different entitlements and authentication.

Official references

Use these provider resources for current rules. Some announcement links are help pages, not live availability tests.

Common questions

Can switching networks fix every Claude error?

No. Account privileges, subscriptions, file permissions and service outages require separate checks.

What should I send to support?

Share the time, client version, redacted error code and minimal reproduction. Never share a password, token, cookie or one-time code.